Improvements

🔒 Screen Recording Enforcement

• If the "Do Not Enforce Screen Recording" setting is disabled, agents must share their screen throughout the session, not just at login.

🧾 MonitorUCID in Agent Toolbar

• MonitorUCID is now available in the Call History tab of the Agent Toolbar for improved traceability.

  
  

✉️ Historical Outbound SMS Report in CloudAgent

• The Outbound SMS Report is now available in Historic Reports → Digital Reports to track SMS activity across campaigns.

Ozonetel App in Zendesk Sell###

The Ozonetel voice integration app is now available in Zendesk Sell, enabling seamless voice workflows directly within the CRM.

Refer integration documentation here.