30th Dec 2024
29 days ago
New Feature
- During a chat conversation, the agents will be able to rephrase or enhance replies to standardise the responses.
- Refer here for details.
- AI suggested disposition and comment for chat conversations
- Agents can now get up to 3 suggestions for disposition and call summary in the comments (Disposition window) using AI, helping them reduce ACW time.
- Refer here for details.