18th Jan 2025
28 days ago
New Feature
- Omni-channel Interactions: Voice + WhatsApp
- Agent can simultaneously handle Voice (Inbound or Outbound) and WhatsApp interactions in Blended Mode.
- Refer here for details.
- Templates for WebChat
- Admins can now create Templates for WebChat.
- Agents, when interacting with customers on WebChat, can use the templates.
- Refer here for details.
Improvements
- Abandoned Calls Details Report is now added in CloudAgent Live Reports.
- Access here for the report.