Discussions

Hi everyone, I’ve been digging through the docs and wanted to share a practical integration idea and ask for pointers from folks who’ve implemented similar flows.

Background: I work with a small university helpdesk that supports clinical students (nursing and allied health). We recently evaluated Ozonetel for a lightweight contact center to handle appointment scheduling, urgent queries, and guided assignment support calls. My goal was to route student calls and chat into the right departmental queues, surface context from our SIS, and let advisors push follow-ups (SMS/email) automatically.

What I tried: I followed the API Reference and Guides to build a prototype that:

• Uses inbound voice + IVR to capture student ID and urgency.
• Looks up basic profile from our SIS and shows it in the advisor dashboard.
• Records call metadata and triggers a webhook to create a ticket in our support system.

Early impressions: the docs are clear about creating webhooks and queuing logic that made the PoC fast. I liked that the SIP flows and callback features were straightforward; in one real example the IVR reduced misrouted calls by about 40% in a week because callers could choose “clinical placement” vs “assignment query” up front.

A question for the community: Has anyone tied Ozonetel’s events/webhooks to an LMS (Moodle/Canvas) to display assignment info on the advisor screen? I’d love tips on handling authentication securely when we pass student context to an external dashboard, and best practices for throttling webhook traffic during peak hours.

Also, side note some students asked if we could add a “live writing help” line; when I mentioned our prototype to a colleague they suggested linking to existing campus services for things like the best nursing essay writers rather than building a new team from scratch. That felt practical and kept scope small.

If you’ve done integrations like this (SIS/LMS/CRM + Ozonetel), could you share patterns, pitfalls, or tiny code snippets (webhook auth, sample payloads) that worked well? Thanks, happy to share what I’ve built so far (open-source snippets) if anyone’s interested.