Oct 2025
about 7 hours ago
💬 Max Outbound Messages Per Number)
Similar to outbound dial restrictions for voice, you can now restrict the number of SMS + WhatsApp messages sent to a single customer per day.
🔐 Restrict Password Login When SSO Enabled
- Password login can now be restricted for SSO enabled accounts.
📥 Agent Bulk Upload – New Parameters
Agent Bulk Upload (via Excel) now supports new configuration options:
- Blended Modes Configuration: Inbound, Digital, Manual, Preview, Progressive.
- Auto Answer Calls: All, None, Inbound, Outbound.
- SIP Location.
- On Call: Yes/No.
- Do Not Enforce Screen Recording
💬 Block Chat – Inbound & Outbound (SMS & WhatsApp)
- You can now block chats in both inbound and outbound directions for SMS and WhatsApp using a configured Block Group in chat campaigns.