🔧 Improvements

🕒 Queue Time in CDR

• Queue Time is now included in the Live & Historic CDR (both detailed and default views) for better call analysis.

📊 New Data Points in Agent Performance Live Widget

• The following data points are now available for enhanced agent performance insights:
  • Average After Call Work (Avg ACW)
  • Average Pause Time

📞 Campaign Name in Call History Tab

• The Campaign Name will now be displayed in the Call History Tab for better call tracking and context.