15th Feb 2025
about 2 hours ago
New Features
📜 Live & Historic Audit Log for Agents
- Audit Log will now capture all agent-related changes for better tracking and transparency.
- More details
📊 Customer Interest Report (Missed Call Campaign) in CxHub
- A new Customer Interest Report is now available in Live Reports, showing customers who expressed interest by giving a missed call.
- View report
⚙️ Live & Historic Reports Selection for Sub User Profiles
- Admins can now customize report access for Sub Users by selecting specific Live & Historic reports through the Sub User Profile settings.
📊 Hunting Status Widget (Offline Agents)
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A new Hunting Status Widget is now available in CxHub for tracking offline agents.
🔧 Improvements
🔌 API Enhancements
- Agent State Summary API now also supports the POST method.
- Schedule Campaign API now includes the CheckDuplicate parameter, and validates UserID, and ScheduleDate (365-day validation).
📌 Expanded Agent List & Agent List V2 Widget
- The Agent List Widget now has unlimited height, displaying more agents on larger screens like TV monitors.
- Note: To use this expanded view, only one Agent List or Agent List V2 widget should be added to the dashboard.
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Refer screenshot for reference:
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⏳ Skill Timeout Default to 5 Minutes
- When creating a new skill, the default timeout will be 5 minutes unless manually changed.
📞 Disposition & Dialpad as Call Controller Configuration
- Disposition & Dialpad can now be configured as Agent Call Controllers, offering more customization.
📂 Bulk Chat Transcript Download
- Live Digital Channel Details Report now supports bulk chat transcript downloads in CSV and XLS formats.
🏥 Agent Health Check
- If an agent shuts down their system or closes the browser, they will now be logged out within 2 minutes to ensure accurate agent status.
- Agent Settings → Agent Health Check should be enabled
- Admin: AgentHealthCheckScript will be shown in the Agent Login Details report