🔧 Improvements

Handling Time in Live CDR

• Handling Time is now added in both Detailed and Default views of Live CDR.

📞 Live Calls – Status Filters

• Customer Status and Agent Status filters are now available in Live Calls view.

🧾 Agent List – Enhanced Filtering

• Mode and State filters added to the Agent List widget.

📊 Top Disposition Widget

• Now shows % along with count for Dispositions in the table view.

📱 Caller ID (E164) Format in CDR

• Caller numbers in Live & Historic CDR will now be shown in E164 format (+91) for consistency.

📝 Warm Transfer – Resizable Comments Box

• The Comments box shown during Warm Transfer on the Agent Toolbar is now resizable, allowing agents to better manage longer notes or summaries.