What's New

Have a better visibility on the number of offline agents added into the system? Review the ‘Phone Number Creation Limit’ option under Settings & via API as well.
Need control on the number of sub-admins accessing the system? Review the ‘Sub User Creation Limit’ option under Settings
Callback Timezone on the disposition window will be defaulted to ‘Asia/Calcutta’ for India customers & to user timezone for US customers

Bug Fixes