---
agentTools:
  projectIndex: https://docs.ozonetel.com/llms.txt
---

# Dec 2025

## 🌟 Improvements

### New UI for Call on Chat

* Previously while agent is handling a chat and incoming call is triggered, it used to block the chat by covering as a popup
* Now, popup is removed and calling actions - Answer or Decline will show on top of chat, which does not block the current chats and provides seamless experience

  <Image align="center" border={true} caption="Old Behaviour" src="https://files.readme.io/8fb873c8d2959cbf05277254dfbde5b3cdd58710a0c636cb694302756160b356-image.png" />

  <Image align="center" border={true} caption="New behaviour" src="https://files.readme.io/84dd8b1e9892e1ecd04eda24e82b34a429f16d3afe573357a9a72faf2f28ea3d-image.png" />

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  ### Agent Bulk Actions - Async operation

  * Agent Status update (Lock, Active, Deactivate, Unlock) now supports all agents
  * Each bulk action takes 15 min to complete
  * Status of each action available in Configuration → Bulk Update Configurations page

<Image align="center" border={true} src="https://files.readme.io/ff4ee1b0e9b107d1bf005a92207dcad3360cb72887dd1efe4734af14510421b4-image.png" className="border" />

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### Available Campaign API now has additional parameters

* Retry & Advanced Retry related parameters are added
* Refer this documentation - [Basic Auth](https://ozonetelcom-my.sharepoint.com/:b:/g/personal/shubham_b_ozonetel_com/EbAQnBRO4iVLqJK3a909GQwBMWmtZnSYIHdQA4u2g6VUzA?e=PPI3nK) & [Token Auth](https://ozonetelcom-my.sharepoint.com/:b:/g/personal/shubham_b_ozonetel_com/ETHMbV44ylNKtdwHnojkOboBQDexw91RaELGzWWDM_7ExA?e=nxFToy)

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